Overall Member Satisfaction
Overall membership satisfaction is very high. Only a handful of members are somewhat dissatisfied. Virtually no members said that they are very dissatisfied.
Those who know of and use MMA services are most satisfied, those who do not have interaction, such as planning board members, are more likely to say that they do not know.
The most important priority for municipalities is the local tax burden followed by economic development, then roads.
Respondents are interested in a number of new MMA programs, especially group purchasing and regional meetings.
Some 82% of members are satisfied with this area of service.
Members are most familiar with and use The Legislative Bulletin and articles in The Maine Townsman.
All Advocacy services are seen by a slight majority of members as very important.
Only a third of members know the process for deciding an MMA position on an issue or the name of their policy representative, yet 2 of 3 say they have contacted a legislator about an issue.
Over two thirds of members rate communications on policy issues positively.
Some 90% of members are very satisfied or satisfied with legal services.
Members are familiar with and use most legal services.
A majority of members find all legal services to be very important.
Personnel Services and Labor Relations
About half of members were satisfied and many were not familiar with Personnel Services and Labor Relations.
Members were not very familiar with and did not use most services in this area.
Less than half of members rate services in this area as very important.
Communications and Educational Services
Some 92% of members said that MMA is effective at communicating about its programs.
Some 89% of members are satisfied with this area of service.
A majority of members are familiar with and use only some of the services in this area.
A majority of members rate workshops as very important to their municipality.
While the vast majority of members have Internet access either at home or at work (86%), most respondents still prefer to receive information in a traditional way– though the mail.
Larger municipalities over 3500 in population were more likely to have access in the office (73%) than small towns (54% for towns between 500 and 3500, and 33% for towns with less than 500 residents).
Key elected officials and board members are much less likely to have Internet access.
82% of members prefer to receive notices and information on programs by mail.
Some 91% of members are positive about MMA publications.
Most members are very familiar with and use important MMA publications.
Most members see The Maine Townsman and The Municipal Directory as very important.
Less than a majority of members said that they attend the annual MMA convention, and about a third said attendance was very valuable.
Municipal Information Resource Center and MMA web site
Some 84% of members are satisfied with the Municipal Information Resource Center and MMA web site.
Some 48% are very satisfied and 35% are moderately satisfied.
A majority of members use and are familiar with the web site and inquiry services.
A majority of members are familiar with and use the MMA web site (69% familiar, 52% use) and inquiry services (76%, 67%).
Fewer members are familiar with and use other services such as the Resource Center (46%, 31%) and information on the web site (47%, 28%).
A majority of members see the web site and inquiry services as very important.
Maine Municipal Employees Health Trust Services
Insurance services are more widely used by the largest communities and less widely used by the smaller ones.
Over three in four members (79%) said that Health Trust Services met their needs.
Only a portion of members said that they wanted additional benefit offerings – most notably a retirement plan, cited by 15% of members.
A majority of those who should be familiar with and use other major services were familiar with and used these programs.
Risk Management Services
Almost three of four responsible members found the property and casualty fund and the workers compensation to be very important.
A majority of responding members found the property and casualty fund (73% very important), the workers compensation fund (74%) and the unemployment fund (53%) to be very important.