Front Office Clerk - Hampden

Department:      Administration

Reports to:          Town Manager

Supervises:         N/A

Position Grade: 6

FLSA Status:        Hourly


The position of Front Office Clerk includes administrative and clerical support responsibilities to the Town Manager, Treasurer, Tax Collector, Town Clerk and Accounting/Finance/Human Resource Officer, under the direction of the Assistant Town Manager. The position has primary responsibility for customer service in person, and by email and phone, and is responsible to handle a range of customer transactions. Most transactions are processed using Trio software.


The Front Office Clerk duties include the following:

  • Registration of all types of motor vehicles, boats, ATV’s, snowmobiles, and campers
  • Issue hunting and fishing licenses using MOSES and Trio
  • Issue birth, death, and marriage certificates through the DAVE system (Database Application of Vital Events)
  • Dog licensing
  • Process tax and sewer payments using Trio
  • Answer telephones, greet the public, provide customer service
  • Daily cash-ups
  • Receipt daily deposits from other municipal departments including recreation, pool and library
  • Review newspaper classifieds daily, clip Hampden legal ads and public hearing notices, and file in the appropriate project folder(s)
  • Share responsibility for inputting and maintaining transfer station decal records
  • Share responsibility for printing transfer station decal applications including seasonal, temporaries and paper permits
  • Share responsibility for mail sorting/distribution
  • Share responsibility for ordering office supplies
  • Share responsibility for maintaining and updating Safety Data Sheets
  • May be responsible for billing and collection for the monthly Solid Waste receivables
  • May be required to order office supplies as needed
  • May be required to order and coordinate delivery of E911 house numbering signs
  • May assist the Town Clerk, Treasurer, Tax Collector, Accounting/Finance/Human Resources Officer and Town Manager with records management as needed and perform special projects as assigned
  • May be required to attend Council meetings, takes notes and prepares minutes of meetings in the absence of the Town Clerk
  • May be required to prepare meeting minutes for Committees of the Town Council based on the Town Manager’s meeting notes and/or review of the meeting recording as needed
  • May enter voter registration/changes in CVR and maintain card file under the direction of the Town Clerk
  • May assist in the posting of news and information to the Town’s website and social media
  • May assist the Town Clerk in maintaining statistical data for Annual report and other purposes
  • May enter voter registration /changes in CVR and maintain card file under the direction of the Town Clerk
  • Support Town Clerk with elections, absentee voting, etc.
  • Act as backup DMV agent (reporting) upon training and certification
  • Other duties as assigned


Applications accepted until filled.

How to Apply:

Qualified applicants may apply by sending a letter of interest, completed Town application and resume to:

Front Office Clerk Search

Tammy Ewing, HR Director

106 Western Avenue

Hampden, Maine 04444

Or email to


The Town of Hampden is an Equal Opportunity Employer.



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