City of Portland - Customer Service Representative - Parking Division

Start Date: November 12, 2024 | End Date: May 11, 2025
County: Cumberland County
Job Type: Other
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City of Portland - Customer Service Representative - Parking Division

Schedule is Monday – Friday, 10:30 - 6:30 p.m.

This is an exciting opportunity to join our Parking Division! This role will be responsible for greeting customers and providing directions and information to the public. The work will be done while handling constant two-way radio communications with field personnel and by answering multiple phone lines. Additionally, this role will issue permits, accept and reconcile cash, check and credit card payments while maintaining reports from the database, and performing data entry of parking tickets and permits.

Requirements:

• Excellent customer service and data entry skills.
• Experience answering phones in a work setting with multiple distractions.
• Ability to operate a two-way radio.
• Excellent computer skills including recent working knowledge of Word and Excel.

Applications accepted until filled

Offers of employment are contingent upon the completion of a satisfactory criminal background check.

Salary & Benefits:

This is a union position, CEBA (Grade 9) - Starting at $20.34/hr.

The City of Portland prides itself on its outstanding benefits and collegial and mission-driven work environment. City benefits include:

• Free employee health insurance with the completion of wellness incentives
• Thirteen paid holidays
• Sick, vacation, and personal leave
• Life, dental, vision and income protection insurances
• Choice of retirement plans, including a pension plan
• Use of City recreation facilities
• Discount on professional development programs through USM and Thomas College

If you have questions or need assistance with the application, please contact Shae Gonzalez (City of Portland Recruiter) at sgonzalez@portlandmaine.gov or 207-653-3615 (call or text)

The City of Portland believes that to do our best work, our employees need to reflect the diverse, vibrant community we serve. We are an equal opportunity/affirmative action employer and are committed to celebrating all dimensions of diversity in the workplace. Applicants are considered without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, age, veteran status, disability, or any other applicable legally protected characteristics. If you need to request a reasonable accommodation, please call 207-874-8624 or email hrinfo@portlandmaine.gov

To apply, visit https://apptrkr.com/5792242