City of Portland - IT Division Manager

Start Date: October 01, 2024 | End Date: November 08, 2024
County: Cumberland County
Job Type: Manager

City of Portland - IT Division Manager

Information Technology Department

Nature of Work:

This is highly responsible managerial and professional IT work, directing the activities of the IT Department Staff. The IT Services Manager is responsible for organizing, directing, and coordinating the work of their Division in IT Service Management in accordance with ITIL standards. Duties include developing strategies and policies, project and performance management, and supporting staff in making complex technical decisions in architecting and maintaining the City’s computing networks and resources. This work requires managing people and resources to achieve optimal work environments for our customers, the Departments and Staff of the City of Portland, Maine. Employees in this classification will improve on or develop standards for IT Service Management supportive to key departments and public administration in general. They will spend approximately 25% of their average workday across these four areas: IT Service Management including staff management and resource management; customer relationship management; project management and vendor management.

Supervision Received
This role reports to the Director of Information Technology. Their work is reviewed during annual performance reviews and bi-weekly one to ones, assessed on metrics of their Division’s technical work and staff management, including development and engagement.

Supervision Exercised
This role supervises 10 IT Department staff organized into two teams per division:

• Advancing Services and Business Applications
• Infrastructure and Service Desk

Essential Duties and Responsibilities

• As a member of the IT Management Team develops and realizes strategic objectives and goals of the Director, the IT Department and their own teams.
• Facilitates department-wide meetings and training supporting ITIL work and cross-team collaborations.
• Shares in leadership and membership responsibilities with the rest of the IT Management Team in Department work groups such as IT Architecture, IT Problem Management, IT Projects, IT Risk Management and IT Targeted Services Management and work order reviews.
• Annually prepares the IT Capital Improvement Plan and operations budget with input from their teams.
• Manages allocated budget segments throughout the budget year. Manages third parties, negotiating and administering contracts, including SLAs.
• Procures resources necessary to their Division teams.
• Builds strong Division teams through effective recruitment and people development.
• Measures team performance and related customer satisfaction, publishing metrics at least monthly.
• Oversees each staff member’s performance, engagement and development.
• Develops and fosters positive working relationships among all staff.
• Oversees their staffs’ participation in workgroups and understanding of/compliance with the City’s Information Security Policies.
• Performs related work as required.

Requirements Skills & Experience:

• Relevant degree and 5+ years in IT service management as well as 3+ years in people management. A combination of education, training and experience will be considered..
• Staff performance management
• ITIL IT service management practice.
• Customer relationship management.
• IT vernacular, common tools and documentation.
• Expert proficiency in Google productivity tools or MS Office, including spreadsheets for analytics/data validation.
• Expert proficiency in computer usage.
• Focus and concentration to achieve complex tasks independently.
• Management of multiple competing priorities.
• Proven ability to defuse stressful situations confidently, productively, and professionally.
• Communication with technical and non-technical colleagues about technical issues.
• The ability to collaborate with others, putting the purpose of the role and team before personal advancement.
• People development and resourcing.
• Following instructions, asks clarifying questions.
• Problem solving by considering multiple options and the perspectives of others.
• Delivering on time by prioritizing, using time management, and customer service/ negotiating skills.
• Dedication to teams and customer service.

Preferred Skills & Experience:

• Professional & technical development of others.
• Metrics for IT service management and staff performance.
• IT infrastructure/ architecture concepts.
• Formal change management.
• Information Security best practice.
• IT Project Management.
• IT Problem Management and problem solving.
• Budgeting, purchasing and procurement.
• Effective meetings moderation & public speaking.

Applications accepted until 11/08/2024

Offers of employment are contingent upon the completion of a satisfactory criminal background check.

Salary & Benefits:

This is a non-union position (Grade D62) - Salary range starting at $93,421.00 - $108,301.00/year.

The City of Portland prides itself on its outstanding benefits and collegial and mission-driven work environment. City benefits include:

• Free employee health insurance with the completion of wellness incentives
• Thirteen paid holidays
• Sick, vacation, and personal leave
• Life, dental, vision and income protection insurances
• Choice of retirement plans, including a pension plan
• Use of City recreation facilities
• Discount on professional development programs through USM and Thomas College

If you have questions or need assistance with the application, please contact Shae Gonzalez (City of Portland Recruiter) at sgonzalez@portlandmaine.gov or 207-653-3615

The City of Portland believes that to do our best work, our employees need to reflect the diverse, vibrant community we serve. We are an equal opportunity/affirmative action employer and are committed to celebrating all dimensions of diversity in the workplace. Applicants are considered without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, age, veteran status, disability, or any other applicable legally protected characteristics. If you need to request a reasonable accommodation, please call 207-874-8624 or email hrinfo@portlandmaine.gov

To apply, visit https://apptrkr.com/5684401