City of Portland - Parking Division Director

Start Date: November 18, 2024 | End Date: May 17, 2025
County: Cumberland County
Job Type: Other
More Information: Click here

The City of Portland's Parking Division manages on and off street parking to support the safety and parking needs of residents, visitors, businesses and other departments to help make Portland a safe, livable and economically vibrant city. Additionally, the parking division maintains and collects revenue from approximately 1630 parking metered spaces throughout the City and manages operations for four parking garages as well as four city-owned parking lots.

The Parking Division Director will manage the City's parking programs, needs and assets in alignment with the city's broader transportation and economic development objectives. This role will also be responsible for performing regular comprehensive studies of parking supply, utilization, pricing, and methods of optimization in close coordination with multi-modal transportation alternatives and municipal growth projections; researching and integrating best practices and innovations in parking management.

This position will be responsible for managing approximately thirty FTEs, including recruitment and selection of new employees, training and mentoring, as well as performance management. Additionally, the Parking Division Director will be responsible for developing and administering the Division's operating budget. To learn more about the parking division, click here.

Additional Duties & Responsibilities:

• Maintains customer oriented educational, marketing, and public awareness programs to inform the public and keep the division responsive to our customers’ needs.
• Resolves customer complaints in a timely, customer friendly manner particularly in conflict situations where city ordinances and/or policies must be equitably enforced.
• Implements safety and security precautions.
• Interacts frequently with neighborhood organizations and the business community to communicate programs and policies, identify problems, outline possible solutions.
• Regularly interacts with, and communicates policy to, other City departments and divisions to achieve mutually beneficial results for the City.
• Attends meetings of the City Council, Council Committees, Planning Board, and other public bodies to deliver presentations or respond to issues under consideration.
• Oversees City-owned parking garages and lots, identifying infrastructure repair and maintenance needs, service levels, and financial performance.
• Analyzes data and information on the operation of the Parking Division and routinely provides reports to the assigned Department Director or Executive Office.
• Responds to requests from the media in coordination with the City's Public Information Officer.

Required Skills & Experience:

• A minimum of an Associate's Degree with emphasis on business/public administration or substantially related field; or any equivalent combination of training and experience that provides the required knowledge, skills and abilities needed for the role.
• At least 5 years managing a parking, transportation, facilities, or related municipal function of similar size and complexity including financial management and management of personnel.
• Substantial knowledge of the principles and practices of municipal parking management or transportation.
• Ability to establish and maintain productive working relationships with representatives of private, public, and non-profit organizations as well as community organizations and the general public.
• General knowledge of the principles, practices, rules and regulations associated with municipal budgets and financial activities; ability to analyze, develop and manage the division’s operating and capital budgets.
• Ability to develop specifications and scopes of work for contracted services, coordinate with City’s Finance and Legal Departments to procure and award contracts, monitor and evaluate contractor performance.
• Demonstrated ability to communicate effectively and diplomatically in writing, verbally, and using a variety of formats (e.g., presentations).
• Ability to manage multiple priorities, use discretion and sound judgment, and manage high stress situations.
• Excellent customer service skills and follow through.
• Must possess a valid State of Maine Class C driver’s license.

Preferred Skills & Experience:

• Management experience in a union environment.

Applications accepted until filled with the first review of applicants to begin on December 2nd

Offers of employment are contingent upon the completion of a satisfactory criminal background check.

Salary & Benefits:

This is a non union position (Grade D72) - Starting salary range: $110,933.00 - $128,622.00/yr.

The City of Portland prides itself on its outstanding benefits and collegial and mission-driven work environment. City benefits include:

• Free employee health insurance with the completion of wellness incentives
• Thirteen paid holidays
• Sick, vacation, and personal leave
• Life, dental, vision and income protection insurances
• Choice of retirement plans, including a pension plan
• Use of City recreation facilities
• Discount on professional development programs through USM and Thomas College
• Relocation assistance available, if applicable

If you have questions or need assistance with the application, please contact Shae Gonzalez (City of Portland Recruiter) at sgonzalez@portlandmaine.gov or 207-653-3615 (call or text)

The City of Portland believes that to do our best work, our employees need to reflect the diverse, vibrant community we serve. We are an equal opportunity/affirmative action employer and are committed to celebrating all dimensions of diversity in the workplace. Applicants are considered without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, age, veteran status, disability, or any other applicable legally protected characteristics. If you need to request a reasonable accommodation, please call 207-874-8624 or email hrinfo@portlandmaine.go

To apply, visit https://apptrkr.com/5808245