City of Portland - Permitting and Inspections Customer Associate

Start Date: October 18, 2024 | End Date: April 16, 2025
County: Cumberland County
Job Type: Other

City of Portland - Permitting and Inspections Customer Associate

Customer Service Associate – Permitting and Inspections Department

Full-Time (37.5 hours/week) - Monday-Friday 8:00 am-4:30pm with potential for a flexible work schedule.

Come join a dynamic team and make an impact. Our pace of work enables fast learning and fosters a great team environment. Primary responsibilities of this position involve administrative work requiring considerable accuracy, organization and attention to detail. This position serves as the front line expert in managing customer service inquiries about permitting, zoning, inspections, and all other processes of the department. Strong communication skills, both oral and written are essential.

Duties include:

• Answering phones.
• Assisting customers in person, by phone, and by email.
• Scheduling inspections.
• Processing invoices for payment.
• Responding to general requests for information, documents, and reports.
• Document/archive management.
• Providing assistance to the public with the permit application process.

Requirements:

• Must have excellent customer service skills.
• Working knowledge and experience with a multi-line phone system.
• Working knowledge of personal computers, specialty electronic permitting software, Google Suite applications, as well as modern office equipment practices and procedures.

Applications accepted until 11/15/2024

Offers of employment are contingent upon the completion of a satisfactory criminal background check.

Salary & Benefits:

This is a union position, CEBA (Grade 11) - Starting at $21.20/hr.

The City of Portland prides itself on its outstanding benefits and collegial and mission-driven work environment. City benefits include:

• Free employee health insurance with the completion of wellness incentives
• Thirteen paid holidays
• Sick, vacation, and personal leave
• Life, dental, vision and income protection insurances
• Choice of retirement plans, including a pension plan
• Use of City recreation facilities
• Discount on professional development programs through USM and Thomas College

If you have questions or need assistance with the application, please contact Shae Gonzalez (City of Portland Recruiter) at sgonzalez@portlandmaine.gov or 207-653-3615 (call or text)

The City of Portland believes that to do our best work, our employees need to reflect the diverse, vibrant community we serve. We are an equal opportunity/affirmative action employer and are committed to celebrating all dimensions of diversity in the workplace. Applicants are considered without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, age, veteran status, disability, or any other applicable legally protected characteristics. If you need to request a reasonable accommodation, please call 207-874-8624 or email hrinfo@portlandmaine.gov

To apply, visit https://apptrkr.com/5736507