Somerset County - IT Dept. System Support Specialist I

Start Date: January 31, 2025 | End Date: July 30, 2025
County: Somerset County
Job Type: Other

SOMERSET COUNTY

SYSTEM SUPPORT SPECIALIST I

Classification: Full Time, Exempt

Description: Entry-level Information Technology work focused on assisting with system maintenance, troubleshooting, and supporting IT infrastructure. This role emphasizes hands-on technical support, basic system analysis, and implementation of predefined system updates. Work is performed under supervision with guidance available for complex tasks. 

Starting Salary: $60,000.00

Representative Tasks:

• Assist with web security and internet-based system maintenance.
• Perform routine updates and maintenance for servers, workstations, and network infrastructure.
• Provide first-level troubleshooting for networking issues, including hardware and software.
• Assist in maintaining network hardware, including routers, switches, and access points.
• Support the installation, configuration, and management of basic networking equipment, ensuring optimal performance.
• Assist in deploying and managing mobile network solutions like Mobile Device Terminals (MDTs).
• Document system changes, updates, and configurations for networked systems.
• Maintain an inventory of IT equipment, ensuring proper asset tagging and documentation.
• Participate in VEEAM backup operations to ensure backup systems are functional and meet recovery objectives.
• Support VMware environment monitoring and basic maintenance.
• Provide support for Microsoft Exchange operations, including mailbox configurations and basic troubleshooting.
• Assist in Citrix environment monitoring and perform routine maintenance tasks.
• Support the implementation and troubleshooting of two-factor authentication for secure system access.
• Assist in creating and updating documentation for IT processes and systems.
• Participate in team projects and follow established system designs and configurations.
• Ensure network systems are operational through routine checks and basic troubleshooting.
• Engage in professional development activities to enhance IT skills and stay current with emerging technologies.
• Provide first-level application support for commonly used software systems.
• Assist with basic troubleshooting and support for the Public Safety applications.

Knowledge, Skills, and Abilities Required:

• Basic knowledge of system analysis, networking fundamentals, and design techniques.
• Familiarity with basic configuration and troubleshooting of switches and routers.
• Understanding of Microsoft Windows Server, VMware, Fortigate firewalls, and Microsoft Office.
• Basic knowledge of Microsoft Exchange and Citrix environments.
• Basic understanding of two-factor authentication systems.
• Basic knowledge of inventory management practices for IT equipment.
• Basic knowledge of network security principles and remote computing technologies.
• Ability to follow instructions and work within team-oriented environments.
• Effective oral and written communication skills.
• Willingness to learn and adapt to new technologies and procedures.

Minimum Qualifications:

• Basic proficiency in network engineering or server management, with experience supporting network infrastructure.
• Familiarity with Microsoft Exchange mailbox configurations and Citrix environment basics.
• Experience with VMware, Fortigate firewalls, and VEEAM backup systems.
• Willingness to learn and grow within the role.

WORKING CONDITIONS: Business Casual environment, ability to lift 50 pounds, some travel may be required.  Rotating on-call shift coverage for 24/7 work environments. Willingness to work in a corrections & law enforcement environment. Must pass background check and drug screening.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Please visit Somerset County website at https://somersetcounty-me.org/employment/employment-application to complete an online application.

Resumes will NOT be considered without being accompanied by a Completed Application.