City of Westbrook - Public Safety Dispatcher


DEPARTMENT:       Westbrook Public Safety 

REPORTS TO:          Communications Supervisor


A Public Safety Dispatcher is often the first point of contact between a citizen and members of our public safety departments. As such, dispatchers are required to present a positive, professional image to those who call or come in to seek assistance or provide information.  Dispatchers must operate with the highest integrity and ethical behavior, as they are often privy to sensitive and confidential information.  They must be able to quickly assess any situation and ensure the proper response of emergency personnel while creating an accurate record of each call and/or incident.

 Minimum Requirements:


  •  Excellent interpersonal and communication skills.
  • Ability to speak clearly and distinctly at all times, have good hearing, listening, writing, typing and computer skills.
  • Ability to reduce rambling disconnected material and information into concise and accurate messages.
  • Ability to handle multiple tasks while keeping track of personnel and situations with staff safety a prime focus.
  • Ability to analyze a situation, prioritize it, assign appropriate personnel and equipment, make proper notifications and implement or suggest effective resolution(s) in emergency and non-emergency matters.
  • Have a thorough understanding of communications systems, including radio, teletype, computer, telephone/E-911, TDD, Alarm notification systems for both Police and Fire, call check and logger recorders, and CCTV and Video multiplex recorders.
  • Work effectively with all members of the Public Safety Department.


Education and Other Special Requirements:


  • Must possess or be able to become certified in all topics requiring a certificate within one year of employment and thereafter to maintain all certifications. Examples of certification include but are not limited to Terminal Operator Certification, Emergency Medical Dispatch Certification and Notary Public.
  • Must have graduated from high school or possess GED equivalence.
  • Must be at least 18 years of age.
  • No criminal record or criminal history. Must be able to provide character references.
  • Must wear all assigned Public Safety Dispatcher uniform as issued by the Westbrook Police Department while acting in the capacity of Public Safety Dispatcher.


Examples Of Work (Illustrative Only):


  • Receive complaints and emergency requests by phone, radio, or in person, from the public, staff, and other public safety agencies.
  • Assign field units to emergencies and routine calls for service, manage radio traffic and maintain status of all field units.
  • Document activities and maintain records in a variety of formats including computer, video, audio, and paper as required.
  • Perform data entry and retrieval on the department's and the State of Maine Metro computer systems.
  • Provide information and perform services as requested by administration, field units, outside agencies and the public.
  • Maintain the integrity and confidentiality of records.
  • Issue permits and notarize department paperwork as required.
  • Monitor automated alarm systems and maintain the communications center in a neat and well organized manner.
  • Perform all other tasks as directed or required.

 Physical and Mental Requirements

 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this class.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:  Ability to sit in an upright position for prolonged periods of time; speak clearly; use manual dexterity and motor skills to perform the essential duties of the position.  20/20 vision with corrective lenses allowed, ability to distinguish colors and good hearing as related to the position.       

Mental Demands:  While performing the duties of this class, the incumbent is regularly required to use listening and oral communication skills; observe and interpret situations; read and interpret data, information and documents; work with constant interruptions; and interact with staff, officials and the public.

Interested applicants should submit a cover letter and resume to Debbie Comeau, HR Generalist, at

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