Library Technician - Winthrop

The Bailey Public Library is in need of a part-time Library Technician to work in the Adult Services department of our busy lakeside library. The library is a dynamic community center located in the summer resort town of Winthrop, situated between two beautiful lakes in a downtown setting, halfway between the service centers of Augusta and Lewiston.

The Library Tech is responsible for providing excellent customer service to library members in an effective, efficient and professional manner.

PRIMARY ROLE:
•Warmly welcome customers into our library and ensure a great library experience to each and every customer.
•Perform circulation activities, including checking materials out and the registration of users.
•Respond to customer and staff inquiries in person, by email, or over the phone.
•Assist with shelving library material.
•Assist in refreshing displays and making sure materials are in their correct locations.
•Teach our customers how to operate the library’s online systems.
•Understand the needs of library customers and, if necessary, connect them to the right person at the right time by referring them to the appropriate staff member for help.
•Collaborate with fellow staff members in resolving questions or problems to enhance the customer experience.
•Constantly explore great conversations, talking to our library members about the programs and services available at the library.
•Use effective communication techniques to minimize confusion and promote understanding.
•Resolve problems, interpret policy and use good judgment in responding to customer’s needs.
•Help orchestrate the opening and closing of the library.

WHO YOU ARE:
•You love meeting new people and inspiring them to explore the library.
•You are a technology expert and enjoy teaching others about what technology the library has to offer, from basic computer skills to the creation of digital media.
•You take pride in the library.
•You see the big picture and are a natural communicator. You are flexible, adaptable, and willing to help in different areas when needed.
•You understand customer needs and enjoy connecting them with the right solutions.
•You’re an active, patient listener who intuitively understands people’s needs.
•You engage well with others and are passionate about providing an exemplary customer experience.
•You’re a team player who thinks quickly on your feet.
•You inspire fun in the people around you.
•You share your knowledge and appreciation of adult literature, technology and library resources.

QUALIFICATIONS:
•Bachelor's degree plus one year experience
•Technology literacy
•A passion for public libraries
•Commitment to customer service

POSITION REQUIREMENTS:
•Able to work with or without reasonable accommodation in a shared work area, to stand and move around for four to six hours at a time. This position will keep you ‘on the move’ every day. You need to stand, walk, sit, bend, stoop, kneel, twist, climb and push/pull. You will need the ability to lift up to 30 pounds.

LIBRARY CULTURE:
We are guided by these shared values:
•Curiosity
•Eagerness to learn
•Honesty and transparency
•Kindness and compassion
•Mutual accountability
•Optimistic attitude
•Passion for our work

BAILEY LIBRARY VALUES:
•To make the customer smile. Excellent customer service is what sets us apart from other libraries. Everyone will have a great experience each visit to the library.
•To innovate. Our leadership team and trustees have a shared passion for innovation and creativity. We think about new ways to deliver exceptional service every day.
•To inform. We are committed to providing the best content possible to help connect our customers with the information and research tools needed to make good decisions.
•To listen. We want to hear from our members about how well we are doing in meeting their needs and how we can do better.
•To collaborate. We know we work better together. We are committed to working with each other as well as other community organizations to make Winthrop a better place to live, learn and work.
•To learn. We are eager to learn and love to lead. We continually look for trends and ideas that we can adapt to meet the needs of library patrons.

This is a part-time position with prorated paid vacation, sick, and holiday time.

Please send a resume and cover letter describing your relevant qualifications and specific interests in the position to rfortin@baileylibrary.org or by regular mail to:

Bailey Public Library
Richard Fortin
39 Bowdoin Street
Winthrop, ME 04364





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