City of Portland - Telecommunicator (911 Dispatcher)


Portland Police Department

Portland Regional Communications Center offers the opportunities of a large center, with the community feel of a smaller agency. Portland's unique location, on the southern Maine coast, offers the chance to work in an urban emergency communications setting with the option of more rural living. We are currently accepting applications for Telecommunicator (911 Dispatcher). This is a critical position in Portland's Emergency Communications Center. The Regional Communications Center provides 24-hour emergency/non-emergency dispatch services for Police, Fire and Emergency Medical services for the municipalities of Portland, South Portland, and Cape Elizabeth. The normal duties of this position include but are not limited to:  Work 8 or 12 hour shifts, to cover 24-hours a day 7 days a week, including holidays and weekends; communicates with police and fire units by radio; answers both emergency (911) and non-emergency telephones; provide Emergency Medical & Fire instructions over the phone for emergency situations; input data into computer regarding stolen property, vehicles, and guns; enter missing and wanted persons in state, local and national computer systems; other related duties as required.  This is a fast-paced team environment that requires the following qualifications:  Graduation from high school or equivalent; ability to work with advanced computer-aided dispatching technology; capacity to act quickly, calmly and correctly in emergency situations; must be able to use tact and diplomacy in stressful situations; availability to work all shifts, including nights, weekends and holidays; strong listening, memory and multitasking skills; accurate typing skills; solid customer service skills.  Job suitability assessment, Police background check and polygraph required. Must be able to obtain Maine Emergency Medical Dispatch Certification (EMD), Emergency Fire Dispatch Certification (EFD), and Maine Certified Terminal Operator Certification within 6 months of employment.  Pay rate starting at $826/week, plus night shift differential and additional stipends when applicable.

 We are currently offering a $10,000 sign on bonus with a 5-year commitment.    

Accepting applications until all vacancies are filled.   


To APPLY for this position please visit our Employment Opportunities page at:




City Benefits -

Permanent, full-time employees receive a generous benefits package which includes 12 ½ paid holidays; employee health insurance; sick and vacation leave; optional life, dental, vision and income protection insurances; choice of retirement plans; and tuition reduction program with the University of Southern Maine. 


The City of Portland is strongly committed to diversity in its workforce.

Women and Minorities are encouraged to apply.

We are an Affirmative Action/Equal Employment Opportunity employer.


For questions contact Human Resources by email at or 207-874-8624.

City of Portland Website:

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