Utilities Coordinator- City of Ellsworth

Training for: Water & Wastewater

Job Summary

The City of Ellsworth seeks an enthusiastic and customer service-oriented Utilities Coordinator to support the Public Works Department. The Utilities Coordinator performs a variety of complex administrative duties including monthly water and sewer billing, account maintenance, payment processing, lien processing, and account reconciliation. The ideal candidate will strive for excellence in customer service and efficient operations.

Key Responsibilities

Billing

• Generate monthly water, wastewater, and septage bills ensuring accurate and timely processing.
• Process payments for water, wastewater, and septage bills.
• Develop and implement billing policies, procedures, and best practices to enhance efficiency and customer satisfaction.
• Monitor and analyze billing data to identify discrepancies areas for improvement.
• Assist customers to resolve billing inquiries and disputes.
• Ensure compliance with Public Utilities Commission regulations and standards for utility billing.
• Oversee and manage the maintenance and updating of billing software and systems.
• Enter meter readings and other data into the billing system.
• Manage the collection of delinquent accounts and monthly disconnections.
• Process new service requests, transfers, and terminations.
• Verify and update customer meter readings.

Account Maintenance

• Maintain accurate records of system operations, maintenance activities, backflow prevention devices, and regulatory compliance.
• Maintain accurate and up to date customer account records.

Communication and Coordination

• Collaborate with department supervisor to ensure accurate meter readings and service information.
• Communicate with contractors, developers, and property owners for account-related issues.
• Coordinate with finance and accounting departments for revenue tracking and reporting.
• Coordinate with Communications Director to ensure accurate information is displayed on the City’s website.

Process Improvement

• Identify opportunities for improving account maintenance efficiency and accuracy.
• Implement new technologies and methodologies to streamline operations.
• Gather customer feedback to enhance service quality and satisfaction.
• Create, maintain, and revise policy and procedure manuals.

Preferred Qualifications

• Degree in business administration or a closely related field. High school diploma required.
• Two years of progressive experience in utility billing, public water and wastewater management, or municipal government.
• Any equivalent combination of education and work experience will be considered.

Skills

• Excellent communication and interpersonal skills.
• Strong organizational and time-management abilities.
• Proficiency in Microsoft Office Suite.
• Ability to provide high level of customer service.
• High level of integrity, reliability, and professionalism.
• Previous experience in billing, accounting, or a related field preferred.
• Strong attention to detail and accuracy in data entry and record-keeping.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team.

Salary

$52,000-$60,000. The City of Ellsworth offers a comprehensive benefits package designed to support employees in both their professional and personal lives.

Work-Life Balance

• Generous paid time off. Employees can earn up to 280 hours of paid time off per year! Carry over option up to 480 hours.
• 12 paid holidays per year.

Retirement Options

• Retirement savings plan with City matching contributions, to help employees plan for a secure future. Additional option to be part of the Maine Public Employees Retirement System (MPERS).

Career Development

• Opportunities for professional growth through training programs and workshops.
• Tuition reimbursement for continued education, empowering employees to further develop their skills and knowledge.

Financial Security

• Short Term Disability to cover non-work related injuries or illnesses for up to 52 weeks per year.
• Life Insurance options for employees and dependents.

Health and Wellness

• Competitive and affordable health insurance plans including medical and dental coverage to ensure employees and their families stay healthy.
• Wellness program to support our employee’s physical and mental well-being.
• Employee Assistance Program.

Application Process

Interested candidates should submit a cover letter and resume. Preference will be given to those who apply within the first 21 days of opening the application.

The City of Ellsworth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristic protected by law.

About the City of Ellsworth

Nestled in the heart if Downeast Maine, the city of Ellsworth is a professional, recreational, cultural, and retail services hub for nearly 60,000 people in the Hancock and Washington County areas. With its historically preserved downtown, scenic landscapes, including the Union River, three lakes, and marina along its striking Maine coastline, Ellsworth is an outdoor enthusiast’s paradise. Ellsworth is not just a gateway to the stunning Acadia National Park, but a destination in its own right, offering residents and visitors a unique blend of past and present. Incorporated in 1800 and named after Oliver Ellsworth, a signer of the Declaration of Independence and the Constitutional Convention, this early American city boasts a quality of life and place in community that is unmatched in Maine. The city is rich with recreational and cultural opportunities, offering a high standard of living, an affordable cost of living, and a workforce that is both skilled and productive. It is one of the fastest growing cities in Maine, provides competitive tax incentives and pre-permitted “shovel-ready” land with established public infrastructure. Our dedicated staff offers comprehensive support for the personal and business needs of our community. Find out more about our great city at discoverellsworth.com.